General >
Installing >
Flair >
Wild FX >
Effects Packs >
Power Players >
Linx >
Video Library > |
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Search
the Wildform site for answers to your questions |
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Type
your question or keyword(s) below |
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General
FAQ's |
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Questions |
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1. |
I've
lost my product serial number |
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2. |
Why
am I having problems downloading the software? |
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3. |
Why
won't your purchase page accept my email? |
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4. |
What
form of payment do you accept? |
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5. |
How
do I get technical support? |
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6. |
Where
are the other Wildform resources located? |
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7. |
What
are the terms of the Wildform software license? |
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Answers |
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1. |
I've
lost my product serial number |
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If
you have lost your serial number and you are within
the free support period, you may contact Wildform
Technical Support and request to have your serial
number sent to you. When contacting support make
sure to include the user name and/or email address
used for purchase so we may look you up in our
database. |
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2. |
Why
am I having problems downloading the software? |
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If
you are having trouble installing, make sure you
are entering your user name and serial number exactly
as shown in the e-mail you received from us when
you bought your copy (we suggest cutting and pasting
this information into your installer). If the information
you enter is off by even a space, the installation
will not work. If you are behind a firewall or
proxy, make sure you have all the necessary permissions
to install. If you cannot figure out why you are
having problems, contact us through the support
page at:
www.wildform.com/support. |
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3. |
Why
won't your purchase page accept my email? |
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We're
very sorry about the inconvenience. Please try
to understand the amount of credit card fraud perpetrated
over the internet through anonymous e-mail accounts
such as hotmail as well as email accounts from
certain countries. That is why we don't allow transactions
with those addresses. Every time a charge is reversed,
we not only lose the payment itself, but our bank
charges us a large fee, and if we have too many
chargebacks, our bank can even cancel our credit
card service. So we appreciate your understanding.
You man try using another e-mail address through
an ISP or your work, or you may obtain a copy (with
a small surcharge) through Share-it.com. Please
see our alternate
purchasing options page for details. |
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4. |
What
form of payment do you accept? |
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Wildform
accepts Visa, Mastercard, American Express, Diners
Club/Carte Blanche, and JCB. If you would like
to pay by bank check, wire transfer, money order,
or Eurocard, you may purchase our software through
Share-it.com.
Share It charges us a fee for this service which
we must pass on to you, so it is a bit more expensive
than buying our software at our website, but it
is an alternative. |
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5. |
How
do I get technical support? |
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Each
license of Wildform software includes 15 days of
e-mail technical support. If you have purchased
your software within the last 15 days, or if you
are unable to install your software, you may contact
us through the Wildform technical support page
at:
http://www.wildform.com/support
Wildform will only respond to technical support
e-mails sent through this support page.
When you e-mail us through the support page, make
sure to enter all the information that is requested:
your registered user name, your serial number,
your e-mail address and any questions or issues
you have. Your user name and serial number are
posted in the about box of your Wildform software.
If you cannot open your software and do not remember
your serial number, please enter "lost serial" in
that field. The more accurate the information you
provide, the easier it is for us to assist you. |
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6. |
Where
are the other Wildform resources located? |
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Our
resource area is located at
http://www.wildform.com/support/knowledgebase |
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7. |
What
are the terms of the Wildform software license? |
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The
Wildform Software License is for one user per license
and entitles that single user to install the software
on one computer at work and one at home, provided
they are not both used at the same time, or by
more than one person. |
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